Frequently Asked Questions

A credit card is an essential requirement to make a reservation with Premier Car Rental.

The payment methods are the following:

• Debit card (A credit card will also be required to place the corresponding security deposit holds)
• Credit card (as long as the cardholder is present at the time of the transaction). Department store, virtual, or digital credit cards are not accepted.
• Cash payment.

Note: Debit or credit cards must be issued by a banking institution. Department store cards are not accepted. The card must have been issued at least one year prior. If the card used is a corporate card, it must meet the requirements mentioned above and the cardholder must present it when picking up the vehicle.

We have vehicles starting at $400 MXN per day. Rates may change depending on the number of days you need the vehicle and the rental dates.

• The minimum age to rent a vehicle is 21 years old.
• There is no maximum age limit to rent a vehicle.

The maximum number of drivers that can be included in a reservation is 4. Each additional driver has a cost of $120 MXN per day.

No, vehicles are only authorized to be driven within Mexico.

Note: It is very important to consider that the reserved coverages are only valid within Mexico. If the vehicle is taken out of the country, those coverages become void.

To obtain your invoice, you must request it when making your rental payment. If you wish to request it later, you will have a maximum of 3 days to do so.

To make any type of modification to your reservation or contract, you must contact the reservations team at +52 1 998 242 2590.

The security deposit holds placed on the credit card are released when the contract is closed, since the contract cannot be closed if the deposits have not been released. However, some banking institutions may not reflect the release automatically. When this happens, you must contact the reservations department at +52 1 998 242 2590 to request a release letter indicating to the issuing bank that the held amount has already been released by us and that it is up to the bank to complete the release.

At the office, a cancellation voucher must be provided, which indicates that the held deposits have been released.

Our rentals include CDW insurance (collision and theft, 10% deductible), ALI (third-party liability), and PAI (personal medical expense coverage).

Our prices already include the necessary coverages:

• CDW (collision and theft) with a 10% deductible.
• ALI (third-party liability).
• PAI (medical expenses).

Additional charges to the estimated total rate in your contract may apply for the following concepts:

• Missing fuel
• Key replacement
• Flat tire repair
• Tow truck service
• Traffic fines
• Rental extension

Your visit to Cancun can be a good opportunity to choose a comfortable and affordable car. We recommend considering the vehicle capacity so you and your companions can travel comfortably and safely.

The main road for Riviera Maya routes allows for comfortable driving, but special care should be taken, as there are frequent police checkpoints. The maximum speed is 110 km/h, although some sections of this road have a 70 km/h limit. Meanwhile, roads in the city center have limits of 40 km/h, and in the Hotel Zone, 60 km/h.

Gas stations are well located throughout the city, both downtown and in the Hotel Zone, as well as along Route 307, which connects Cancun with Tulum. However, it is usually better to fill up at stations located downtown, as they tend to be cheaper and are commonly used by residents. The price is around €0.75/l for gasoline and €0.81/l for diesel, slightly higher than in other parts of the country.

• CDW (collision and theft) with a 10% deductible.
• ALI (third-party liability).
• PAI (medical expenses).
• Additional driver
• Unlimited mileage

You may request a refund for your prepaid rental up to 72 hours before your rental date.

By booking a car before your trip, you can choose the type of vehicle you prefer. You will also have the opportunity to compare offers and additional services in advance so you can choose the option that best suits you. That way, when you arrive, you only need to pick up your keys and start enjoying your trip. You also avoid having to choose a provider once you are already at the destination, as well as reading the rental company’s terms and conditions at the counter. Without a doubt, it can help you avoid stressful moments.